Sabi@ (Customer Experience)

Full Time
Full Remote
About Sofía

We are a proudly Latin American startup, but because we want to reach the whole world we share most of our internal communication and knowledge in English. This is why this section will not be in Spanish, although we love both languages.

Our Sabi@s are part of the Customer Experience team. They’re people that are full of enthusiasm & have a way with words. They’re empathetic, focused, can multitask, and use these skills to help our Soci@s with their health-care experiences.

For this position, having studied Administration or Business are important considerations; in this position, you’ll work 6 days a week, with a day off on the weekend. You’ll have constant training, keeping you up to date with our products and solutions at Sofía.

Working Hours: 13:00 a 21:00

What you’ll do

  • Help and guide our Soci@s via chat, phone, or email - Having great text communication skills is vital in this role
  • Be a liaison between our Soci@s and our SofíaMed doctors, laboratories, and hospitals
  • Be the voice of our Soci@s at Sofía, ensuring that their and your feedback drives improvements to our products at Sofía
  • Set up appointments and order and send prescription medicine to our Soci@s, resolving their questions and concerns and ensuring they’re properly taken care of.

What we’re looking for

  • You are an expert in multitasking and organizing yourself
  • You truly care about your customer’s satisfaction and will go above and beyond for it.
  • You have impeccable communications skills, both verbal and writing
  • You are proficient in at least one CRM platform
  • You are an empathetic listener who can understand and distill customer needs
  • You are high goals oriented
  • You’re a quick learner
  • You love learning something new everyday
  • English is plus!

Benefits

Work on an ambitious mission to improve how people take care of their health.

Intentional freedom. We believe in a flexible environment where you have the freedom to make your job match your lifestyle and own those decisions.

A driven and talented team that will challenge you to go further everyday.

Sofía’s Health Plan.

20 flexible vacation days per year + official holidays.

Competitive salary.

About Sofía

We are a proudly Latin American startup, but because we want to reach the whole world we share most of our internal communication and knowledge in English. This is why this section will not be in Spanish, although we love both languages.